What Do Customers Expect in a Pharmacy? ::

As with all service providers, pharmacies are expected to handle customers’ needs with a certain level of efficiency and professionalism. Here are a few things to keep in mind when evaluating the service your pharmacy provides to customers.

Time to fill prescriptions

How long are you taking to fill prescriptions? Are you doing it as efficiently as possible? To make sure you are, take a look at your workflow and look for inefficiencies. Look at streamlining where possible, setting up foot traffic patterns in tight areas, being as organized as possible, and updating your protocols and procedures, not only to increase productivity, but to maintain accuracy as well.

Maintaining trust

Make sure you are observing all HIPAA privacy regulations and have procedures in place to ensure the regulations are being followed by everyone.

Hours of operation

Are they long enough? Many people stop in after work and on weekends, and your pharmacy should be able to accommodate them. If you cannot, they will take their business elsewhere. What is your competition doing? Are they open longer than you are? You should be able to match or go beyond their hours.

A front end that has a wide variety of products

The front end of a pharmacy is a big source of revenue. In the age of Amazon, customers want to get everything they need at one place, and you should be able to satisfy that need as much as possible. You should stock a range of items. They should include big selling products like cold and flu medications, seasonal products like holiday items, personal hygiene products like soaps, toothpaste, deodorant and shampoo, and spur-of-the-moment buys like magazines, gum, candy bars and travel-size toiletries.

A friendly environment

Atmosphere is important. You should have softer, full-spectrum lighting, rather than harsh fluorescent lights. You can make the atmosphere even more welcoming with plants. Use carpeting, wood or faux wood instead of tile for the floor. Walls should be soft pastel colors with brighter accents.

If you are looking for a pharmacy job, Cameron and Company is there for you. If you are looking for flexibility and variety in your career, we can help you get it. We give you personalized service with attention to your goals and needs. Contact Cameron and Company today.

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