Ask 10 different people what makes a good manager and you will probably get 10 different answers, all of them good ones. Although there may be disagreement about the qualities of a good manager, there is none when it comes to the results – an operation that is effective and efficient.
Here are some thoughts on what makes a good pharmacy manager.
Naturally, every pharmacist is going to have a PharmD degree. But good managers value continual learning, constantly improving their knowledge and skills. For example, they may have earned a certificate of specialization. They strive to stay up to date with the latest research and trends in the industry. They have training in business.
Good Business Instincts
Good managers know what it takes to run a business. They know how to push sales and reach their business goals. They know how to organize and solve problems, how to hire the right people and get everyone working together toward a common goal. They know how to recruit, hire and retain good people. They know how to stick to a budget.
Focus on the Customer
Good managers know how to work with people, and how to nurture relationships. They know how to handle customers who come in with questions or problems or complaints. They know how to diffuse tense situations when a customer is frustrated or angry about something.
Good managers are focused on the operation of the whole business and how everyone contributes to it. They know how to set goals and develop plans to achieve those goals. They know how to prioritize.
Outstanding managers set clear standards and expectations of employees, so everyone knows exactly what is expected of them. Exceptional managers are always available to help with problems and to give feedback. They listen to employees.
Poised and Professional
Stressful situations are inevitable, but good managers know how to handle them. They remain calm and composed even under difficult situations or when dealing with difficult people, focused squarely on finding solutions to problems.
If you are a pharmacist or pharmacy technician looking for work, Cameron and Company can help you. We provide temporary pharmacy professionals to healthcare organizations nationwide. With more than 45 years of experience, we have the expertise and knowledge to help you find an exciting position. Give Cameron and Company a call today.